Privacy Policy – Iqra Institute
Effective Date: August 9, 2025
Welcome to Iqra Institute. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and your choices regarding that information when you visit https://iqrainstituteslg.in or interact with our services (including offline classes, online courses, and study material purchases).
1. Who We Are
Iqra Institute is an educational coaching centre located at Champasari Rd, Ward 46, Devidanga, Siliguri, West Bengal 734003. We provide coaching for Classes 6–12 (CBSE, ICSE & State Boards), competitive exam preparation (JEE, NEET), skill development courses, and digital study materials.
2. Information We Collect
We collect information that helps us provide and improve our services. The types of information we collect include:
2.1 Information You Provide
When you contact us, register for a course, sign up for newsletters, request sample notes, or make a purchase, we may collect:
- Full name
- Email address
- Phone number
- Postal address
- Course preferences (class, subject, batch timing)
- Payment information (only what is necessary to process transactions; full card numbers are handled by our payment processor)
- Any message or additional information you provide via enquiry forms or email
2.2 Information We Collect Automatically
When you visit our website we may automatically collect certain information about your device and how you interact with the site, including:
- IP address
- Browser type and version
- Operating system
- Referring site and pages visited
- Usage data such as pages viewed, time spent on pages, and links clicked
2.3 Cookies and Similar Technologies
We use cookies and similar technologies (such as web beacons and local storage) to provide, secure, and improve our services, to remember your preferences, and to show relevant information. You can manage or disable cookies using your browser settings, but note that some features of the website may not function correctly if cookies are disabled.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To register you for courses, deliver study material, and manage enrollments
- To process payments and provide receipts or invoices
- To send course updates, important announcements, and administrative communications
- To send marketing communications, promotions, or offers only if you have opted in to receive them; you can opt out at any time
- To analyze website usage and improve our content, products, and services
- To detect and prevent fraud, abuse, or security incidents
4. Sharing Your Information
We will not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third-party service providers who perform services on our behalf (for example, payment processors, email delivery services, hosting providers, and analytics providers). These service providers are contractually required to protect your information and may only use it to perform the services we request.
- Legal requirements: We may disclose your information if required by law, legal process, or government request, or to enforce our Terms & Conditions and protect our rights, property, or safety, or that of others.
- Business transfers: If Iqra Institute is involved in a merger, acquisition, reorganization, or sale of assets, we may transfer personal information to the relevant third parties as part of that transaction (with appropriate protections).
5. Payments & Financial Information
We use third-party payment processors (for example, Razorpay) to handle online payments. When you make a payment, payment card details are submitted directly to the payment processor and are not stored on our servers. We retain transaction records (amount, date, purchaser name, and contact) for accounting and customer service purposes.
6. Data Security
We implement reasonable and appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting, encrypted connections (HTTPS), and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. For example, we retain enrolment and transaction records for accounting and regulatory compliance as required under applicable laws.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- The right to access and receive a copy of information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of personal information (subject to legal and contractual obligations)
- The right to object to or restrict processing of your information
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing requests.
9. Children
Our services and website are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us and we will take steps to remove the information in accordance with applicable law.
10. Third-Party Links and Services
Our website may include links to third-party websites, social platforms, or embedded content (for example, Google Drive sample notes, maps, or payment gateways). We do not control those third-party websites and are not responsible for their privacy practices. We recommend that you review the privacy policies of those third parties before providing any personal information.
11. Analytics and Advertising
We may use analytics tools (such as Google Analytics) to monitor and analyze site traffic and trends. These tools may collect device and usage information through cookies and other technologies. We may also use remarketing tools or run advertising campaigns on third-party platforms. If you want to opt out of interest-based advertising, you can manage your preferences through the respective ad platform settings or browser tools.
12. Email Communications
If you sign up for email updates or marketing communications, you can opt out at any time by clicking the unsubscribe link in the email or by contacting us directly. Transactional or administrative messages (for example, registration confirmations or payment receipts) cannot be unsubscribed from, as they are necessary to provide services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of the policy. Significant changes will be posted on our website and, where appropriate, we may notify you by email or other means.
14. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact us:
Iqra Institute
Champasari Rd, Ward 46, Devidanga, Siliguri, West Bengal 734003
Phone: 91 99330 85924
Email: info@iqrainstituteslg.in
15. Legal Notice
This Privacy Policy is provided for informational purposes and does not constitute legal advice. For legal questions or to ensure full compliance with applicable privacy laws (such as the Information Technology Act and related rules in India, or data protection laws in other jurisdictions), please consult a qualified legal professional.
Thank you for trusting Iqra Institute. We are committed to protecting your privacy and ensuring a safe learning experience for all our students and visitors.